Going Against The Grain
NaviCode's AI Journey
Tuesday, 03 November 2026
Three years ago, one of our clients spent a fortune after a customer complained that its Intelligent Assistant (a chatbot) responded “Get f**kin lost” with a bird to boot. The screenshot and other evidence were unassailable. They turned to us to replace the chatbot with a Navi-powered platform. So far (knock on wood), Navi has walked a straight line.
So why NaviCode? Why Navi and not mainstream platforms powered by megalithic data centers?
It started in 2015. Although AI has been around since the 1950s, the advances made in the field had never been greater, and the pace more dizzying. The handwriting on the wall couldn’t have been clearer: everything was going to go AI, and it was going to happen fast. When we attended a tech conference and got hold of the first foundation of Recurrent Neural Networks (RNNs, now the basis of Large Language Models), we never looked back. Just like a child, we trained it every day.
I knew Navi was destined for greatness because we were the users ourselves, and I loved how it solved things for us. When we set it out in the wild, the results were even better. It made our clients love us more because of the speed with which deliverables got done. And we spoiled them. I’ve lost count of the number of times they called Alex—“Please, please, please, I’m going to get fired if this doesn’t go live tonight. I will issue the Job Order right after”—to launch a page after their campaigns (on Facebook, TV ads, etc.) had already started. And a lot of the time they weren’t simple static pages. We were talking gamified pages.
It is not uncommon for Navi to see a pattern leading to downtime and to predict and diagnose the problem so system and network administrators don’t have to trial-and-error their way out of the issue. Navi has been responsible for detecting and defusing an attack that got past firewalls. It alerts the sales team when sales are down and tells them, “Here’s where the problem is.” Instead of just telling customers that there’s a problem, Navi proactively creates and routes a ticket internally so the advice to the customer is: “There’s a problem, and I’ve already created a ticket. Folks are hard at work, so you can expect this to be resolved in X hours.”
Is Navi smarter than Claude, ChatGPT, Grok, or Gemini? No. But it is the smartest on our products, the smartest on what you train it for, and, without a doubt, the most private platform—without the possibility of “Skynet.”
What do I mean?
I’m not a doomer, and there’s no way I want my species to succumb to the AI threat. But I am proud of going against the grain. With the buzz on AI ever so loud, businesses rented APIs of mainstream platforms to create and train their models and agents. Call me prude or conservative, but that just goes against every fiber of my privacy philosophy. I’ve always known that it’s only a matter of time before these agents get together and go rogue. That’s always been my position.
Now there are more articles than you can read that prove we were right.
Businesses no longer want the PR nightmare. They want to protect what they stand for. They want privacy that holds.
The people who said we couldn’t compete had already written us off. They saw a walled garden and assumed we were standing still. They were wrong.
Keeping Navi inside didn’t make us miss the AI revolution.
We just owned it.
slide page 2
slide page 3